We are continually looking to turn patient feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families.
We aim to give the very best care to our patients, but if you have a concern or complaint about your care please let us know.
Giving feedback
To provide feedback:
- take part in the Friends and Family Test
- leave a review on the NHS website
- write to Libby or Michelle via bswicb.st-chads@nhs.net
Complaints
If your complaint has been investigated by the practice and you are not happy with how the practice has handled this then you may consider contacting the following advice agencies:
NHS Bath and North East Somerset Clinical Commissioning Group Patient Advice and Liaison Service (PALS)
PALS is impartial and will work with you to try to resolve a difficulty or problem and can act on your behalf if you wish. We will discuss with you the best ways to resolve your concerns or problems and will agree with you what action to take for your individual circumstances, contact us on:
Phone
0300 561 0250
Email
scwcsu.palscomplaints@nhs.net
PALS and Complaints Manager
NHS Bath and North East Somerset Clinical Commissioning Group
1St Floor
Kempthorne House
St Martin’s Hospital
Clara Cross Lane
Bath
BA2 5RP
NHS England
Phone
0300 311 22 33
Email
england.contactus@nhs.net
NHS England
PO Box 16738
Redditch
B97 9PT
If you are making a complaint please state: ‘For the attention of the complaints team’ in the subject line.
Our opening hours are: 8am to 6pm Monday to Friday, except Wednesdays when we open at the later time of 9:30am.
Health Services Ombudsmen
Phone
0345 015 4033
Textphone
0300 061 4298
(open 8:30am to 5:30pm, Monday to Friday)
Email
phso.enquiries@ombudsman.org.uk
Website
www.ombudsman.org.uk
Recent feedback
“Just wanted to say thank you to everyone at the surgery.
My 7 year old daughter needs regular routine bloods as part of ongoing treatment, but is afraid of the hospital. The person I spoke to on the phone at St Chad’s was very understanding of this and helped me to arrange an appointment at the surgery instead.
All the staff on the day were very kind and she had a much better positive experience (this includes my needle phobic husband who brought her!)
Overall, this was probably the best experience she has had for a small person who didn’t want a blood test in the first place!
So thank you all staff for taking the time – much appreciated x”